If you wish to cancel your order before it is dispatched, we will process the cancellation and issue a refund after deducting a nominal charge of 3.5% of the order value. The refund will be processed within 2–4 business days from the date of receiving your cancellation request.
If the product has already been dispatched and you wish to cancel the order, we will refund the amount after deducting both-way shipping charges and a nominal charge of 3.5% of the order value. The refund will be processed within 2–4 business days upon receiving the request.
For orders placed with a partial payment (advance deposit), if the product has been dispatched, the deposit amount will not be refunded under any circumstances. Please ensure you review your order details carefully before proceeding.
If the product is delivered and found to be DOA, we accept returns within 5 days of delivery. Upon verification and confirmation of the DOA status by our technical team, we will either issue a replacement or a full refund (if stock is unavailable). No deductions apply in DOA cases.
If the product is delivered and is not DOA, cancellations are accepted only if the product is unused and the company seal is intact, within 5 days of delivery. Upon verification, we will refund the amount after deducting both-way shipping charges and a 5% charge of the order value. Refunds will be processed within 2–4 business days.
Cancellations are not accepted for pre-ordered items under any circumstances.
(II) To avoid cancellation please check your requirement or talk to us for any clarification on particular model and their compatibility.
(III) The IT Gear would not accept any Damaged, Defective, Seal broken (Expect DOA Cases) or Wrong product.
(IV) Please reach us for any clarification via sending an email at support@theitgear.com
